RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item:

  1. Email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.

  2. After receiving your RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Iconoria
Attn: Returns
Przasnyska 2/24
Warsaw, Masovian Voivodeship 01-756
Poland

Please note: Customers are responsible for all return shipping charges. We strongly recommend using a trackable shipping method.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from receipt of your item to process your return.

Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Customized or made-to-order icons are not eligible for returns.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us: